We recently enjoyed an amazing experience at Omni Amelia Island Plantation Resort, something I will be sharing in more detail on the site shortly. This was our first time staying on an Omni Hotel property and along with amazing service I enjoyed the privileges as a Select Guest.
Would you like your morning beverage delivered to your room? Want to stay in touch with family while on vacation and not worry about WiFi? Maybe you would like to attend an afternoon tea at the historic King Edward hotel? These are just a few of the perks for an Omni Select Guest.
But how do you become a Select Guest you’re wondering? Select Guest is Omni Hotel and Resort’s free loyalty program. After my involvement with American Express as a Cardmember and Amex Ambassador I find my customer experience expectations are pretty high yet Omni Amelia Island Plantation delivered. Part of that experience was a result of their Select Guest program.
Like other hotel loyalty programs you can earn your way to free room upgrades and free nights but I love the perks members could enjoy right away like free WiFi and evening turndown service. Never underestimate the benefits of having your room ready and bottled spring water waiting for you when you return. You also have access to a Loyalty Ambassador prior to your visit to help customize your stay and can earn Local Experience perks, such as an afternoon of high tea or a brewery tour.
Of course the perk that won me over has to be the morning beverage delivery service. Each night you place card on your door indicating the beverage you would like to receive the next day, from coffee and tea to hot chocolate and juice, as well as the time you want your beverage to arrive. Plus you can indicate if you want them to deliver it into your room or just knock and leave it outside your door.
This service became my new wake-up call. Hearing the lovely attendant knock on the door and call our “Select Guest” had the ability to put a smile on my face. There waiting outside my door was a neatly presented tray with everything I had ordered. As we were staying at the Omni Amelia Island Plantation, two small honey cakes using the honey harvested on-site (something I’ll share more about in my review of the resort) were also included with our beverages.
I loved sitting in my pyjamas on our balcony, kids still asleep in the room, enjoying my beverage while I listened to the sound of the waves and watched the rising sun. Signing up for Omni’s Select Guest loyalty program is worth it alone for this little perk. It’s not a big thing but it set the tone for my whole morning. Perks like this and the amazing service we experienced during our stay at Omni Amelia Island Plantation has won me over as an Omni Hotel and Resort guest. I’ve already started investigating their hotel in Chicago for an upcoming trip in October. I can only hope that this experience at Amelia Island is an example of Omni’s high level of service. Now that’s the way to win a guest.
It should be noted that the folks at Omni Amelia Island Plantation extended to me Select Guest perks during our visit but I was so impressed I signed up of my own accord to benefit from these on my next trip.